About Genesis Casino
Genesis casino sprang in to existence in 2018, the brain child of Genesis Global Ltd. The aim of the site, which is reflected in the intergalactic theme and design, is to offer players an infinite choice (well, almost). That doesn't just mean in terms of games either – Genesis claims to be able to offer 'warp speed' withdrawals and lots of banking options. Is it worth an intergalactic expedition? Let's have a closer look.
When Genesis Casino was launched in 2018, it was launched right into space. You’ve heard of online casinos that are out of this world, but this casino has taken that mantra to the next level. For this review, we’ve strapped on our spacesuits and explored what this universe has to offer.
A bit of history first: Genesis Casino is owned by Genesis Global, a company known for casino products that dare to be different while providing the right dose of everything people love about online gaming. What intrigued us about Genesis Casino is that it’s clearly some kind of namesake of the operating company, which makes us think that Genesis Global must really believe in the quality of this particular product of theirs
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Software & Games
Genesis Casino is powered by Evolution Gaming, Microgaming, Net Entertainment, NYX Interactive, Play'n GO, Quickspin, Foxium and Yggdrasil, and the casino’s games are provided via a web-based instant play platform. This means that the games load up directly through your internet browser, rather than requiring you to download a cumbersome piece of software. Mobile play is also supported, allowing you to play games via your smartphone or tablet.
With software suppliers like Microgaming, NYX, and Evolution Gaming among the many offered at this site, Genesis Casino has one of the best games selection of sites I have reviewed. The quality of the games is top-notch while having all these providers means that the content is diverse and plentiful, so there is bound to be something for everyone who plays here.
The same can be said for the overall user experience at Genesis. Everything is clearly laid out, whether it's the nice and large slot icons that you can scroll through, or the ever-present header menu that makes it simple to filter slots or find different games.
The purple theme and galactic backdrops are very nicely done and there's some good presentational artwork on various pages as well. It all has a very slick and polished feel to it and navigation is very easy. Everything is located at the edge of the screen too, so there's no menu clutter as you're deciding what to play.
Banking and Support
While Genesis does have a lot of banking options, it does give the impression that it supports more than it actually does. There's no option for PayPal here, but you will find Skrill, Neteller, ecopayz and entropay, all of which have fast withdrawals. It's also worth noting that even if you withdraw using Visa or Mastercard, you can expect to receive your winnings in 1-3 days, which is pretty good compared to most other sites.
Support is well catered for too. There's a dedicated '?' menu on the right-hand side of the site, which contains all the help options. You can contact the customer support team via email or phone, with separate email contacts for complaints, documentation or general support. There's also an FAQ section and live chat.
We have no complaints about the support department at Genesis Casino. The support area is well-designed, with a great number of FAQ already posted. The site gives you multiple ways to contact their agents, and I have read no complaints about response time to date. Hopefully, you won't need to use the support team often, but if you do, I am happy to report that it is excellent.