BONUSES AND PROMOTIONS
Lottomart Games offers a really generous new-player bonus, and we’re going to be taking a look at the details of this – along with their VIP program – in the next section of our Lottomart Games review.
Welcome Offer
Lottomart Games offers a pretty generous welcome bonus promotion – and it’s available to almost all new players (country-dependent). New players at Lottomart Games are eligible to claim up to $1,200 in bonus funds as part of the welcome bonus promotion – and this $1,200 is spread across your first three deposits. For example, on your first deposit you get a 100% matched deposit bonus up to $400, and the same on your 2nd and 3rd deposits.
In addition to this you’ll ALSO be able to claim 5 free lotto bets on each of your first three deposits. The minimum deposit required to claim these three welcome bonus promotions is $20 – and when it comes to wagering requirements, Lottomart Games is pretty fair, setting their wagering requirements for all the bonus at just 35X. For non-UK players these wagering requirements apply to the deposit + bonus.
For those located in the UK, thanks to new regulations brought in by the UKGC the bonus money is now separate from your cash balance – so you’ll use up your cash balance before dipping into bonus funds. You can then choose to withdraw your cash balance at any time before dipping into the bonus money if you hit a nice win.
For the full bonus terms and conditions that relate to this deposit bonus you can check out the terms and conditions page on Lottomart Games’s website which goes into more detail.
No-Deposit & Free Spins Offers
At the time of writing it doesn’t appear as though Lottomart Games incorporates any type of no-deposit bonus or no deposit free spins into their welcome bonus package. If this changes in the future we’ll update this review accordingly.
VIP and Loyalty Programs
All players who join Lottomart Games are automatically entered into the site’s VIP/Loyalty program, and this program consists of 5 different levels. As you’d expect, the higher your level the better the perks – and as you deposit and wager money at the site you’ll begin to earn VIP points. Once you reach certain thresholds you’ll unlock new VIP levels – and you can use your VIP points for things like making purchases at the casino including placing wagers on games along with buying scratch cards and lotto tickets.
Unfortunately, Lottomart Games doesn’t appear to have a dedicated VIP page set up and running, so it’s not particularly easy to find out more about the program. Pretty much all they say is that you earn ‘diamonds’ (loyalty points” each time you place a lotto bet, buy a scratchcard or play a game for real money – but other than that they don’t give much away!
Lottomart logo
£10 min deposit. £100 max match. 50x wagering. Game eligibility & contributions vary. 10p to £5 bet range. £500 max redemption. New players only. Limited time offer. Valid 7 days. Terms apply.
BANKING AND PAYMENT METHODS
At the time of writing, Lottomart Games doesn’t have a dedicated banking page set up – and this means you’re not actually able to view the available payment methods before signing into your account. We believe this is down to the fact that there’s relatively few payment methods on offer; at the time of writing, we could only find the following payment methods available: debit and credit cards (MasterCard and VISA), Muchbetter, Interac and Wire Transfer. It’s pretty unusual to not see Skrill and Neteller offered as a payment method – and of course, you won’t find PayPal offered.
In the future we’d like to see Lottomart Games expanding the number of deposit methods available. The minimum deposit is just £5/$5 however, so you don’t have to worry about depositing more than you can accord – and there’s no fees or charges applied to deposits by Lottomart Games, although your card issuer may charge a fee.
When it comes to withdrawals, you’ll be able to use the following withdrawal methods at Lottomart Games: VISA Debit, VISA Credit, MasterCard Debit, Wire Transfer, MuchBetter and Interac (although the latter is only available as an e-Transfer.)
Withdrawal Speed
Lottomart Games boasts of really fast withdrawals – and while there’s a number of factors that need to be taken into account when determining the payout speed, Lottomart Games offers near-instant cashouts according to many players. The minimum withdrawal limit is also pretty low so you don’t have to work your balance up to, say, $100 in order to be able to cash out!
Responsible gaming
Lottomart Casino takes responsible gambling very seriously and they have developed a special program called ‘Play Sense’ which is where you’ll be able to set up a number of different responsible gambling tools/limits and manage and control your gameplay to ensure that your online gambling remains a fun pastime rather than becoming problematic.
Once you enter the Play Sense section of Lottomart Casino’s website you’ll be able to do a number of things. Firstly, you can set deposit limits which allows you to manage how much you deposit into the casino on a daily, weekly or monthly basis. You can also set up timed reminders which help to make you aware of how long you’ve been playing for.
If you’d like to take a short break from online gambling at Lottomart Casino you can also choose to take what’s known as a time-out. A time-out allows you to close your account for up to 30 days; after this time-period has elapsed your Lottomart Casino account will be automatically reopened.
If you feel that you need a complete break from playing lottery games and casino games, Lottomart Casino also allows all players to enter into a self-exclusion agreement. This lets you block access to your account for a minimum of 6 months, and all self-exclusion requests are non-reversible, so it’s a good option for those who want to completely remove the temptation to gamble online.
In addition, through the Play Sense section, Lottomart Casino also allows you to view a summary of all of your transactions – including your orders, deposits, and lifetime totals. You can also view quite detailed history about your gameplay, viewing game results and lottery cards so you’re in complete control at all times when playing at Lottomart Casino.
Lottomart logo
£10 min deposit. £100 max match. 50x wagering. Game eligibility & contributions vary. 10p to £5 bet range. £500 max redemption. New players only. Limited time offer. Valid 7 days. Terms apply.
Customer support
Opening up the main navigation menu on the left-hand-side of the screen presents you with a wide variety of options – one of which is ‘support’ – and, as you can probably guess, this is where you’ll need to head if you want to contact one of the casino’s customer support team representatives. Lottomart Casino states that their CS team is available ‘all week’ – although they don’t specify whether they’re available 24 hours a day, 7 days a week or not.
Lottomart Casino states, on their support page, that the easiest way of contacting the customer support team is to contact the team via email. The CS email is [email protected]. They don’t specify how long their response time is, but we would expect emails to be answered within 24 hours – the industry standard for online casinos today.
In addition to email support, Lottomart Casino allows you to reach the CS team through a live chat portal and this can be accessed by again, heading to the support page and scrolling down to the ‘contact us’ section. When the live chat team is available you will then see a button which allows you to initiate chat, and this will connect you with one of the customer support team agents in a matter of seconds.